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TOKYO STREET COLLECTION is a Tokyo based online store service established in 2008. We work together with Tokyo's real fashion brands and designers to provide overseas customers the unique opportunity to purchase original clothing and items directly from Japan. With no handling fee, this unique and innovative system allows you to buy items as though you were actually in Tokyo.
Products
Products listed on our site are sold by real Tokyo fashion boutiques and stores well known among Tokyo fashionistas.
Prices
The prices are listed on the site in Japanese yen - the same as they appear in the Tokyo stores. There is no handling fee, meaning the price is the same if you were to buy it in the store itself.
Shipping
Worldwide service to most countries and regions (Over 130 countries) To check if your home country is included please refer to the Japan Post website:[EMS List of Countries and Areas] All orders are shipped using the fast and reliable International Express Mail Service (EMS), and our shipping charges are a flat rate based on country or region.
Payment
We accept PayPal only.
Returns
Returns/Exchange accepted up to 14 days after our dispatched date.
Support
All e-mail messages are treated as priority. We will reply to your enquiry within two business days. For the quickest response we recommend you contacting us by email Available 10AM - 6PM JPN (excluding Saturday, Sunday and Japanese National Holidays)
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Countries We Ship to
We deliver worldwide, covering around 130 countries and regions. Here are some of the countries we ship to: Australia, Austria, Bahrain, Belgium, Bermuda, Brazil, Canada, Channel Islands, Cyprus, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Jordan, Luxembourg, Korea, Kuwait, Macau, Malaysia, Malta, Mexico, Middle East, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States. Please note that the customer will be responsible for any import duty or taxes in the country of destination.
List of countries and areas to which Japan Post offers EMS
The list above is not the complete list, please email us if you are unsure if we ship to your country.
Order Completion via Credit card
Payment can be made securely online by Paypal.
Pricing Policy
All prices shown are calculated on the basis of retail price in Yen. All merchandise offered on our website is available at the same price within their boutiques and stores.
Shipping Rates
For information on EMS shipping rates, please Click Here.
Purchasing
An acknowledgement of your order will be sent by e-mail. We also aim to dispatch all orders within three working days subject to credit clearance, address verification and availability of items. Please note that you must supply us with a valid email address in your order to receive your electronic order confirmation.
Conditions of Use
For information on our conditions of use, please Click Here.
Ordering Problems
Our customer care representatives will be delighted to help you place an order over the telephone or email, advise you on the items offered on our website or help you with any queries about payment options. Our office is open Monday to Friday 10AM - 6PM (JPN).
Privacy Policy
TOKYO STREET COLLECTION respects your privacy. We follow strict guidelines under the Act on the Protection of Personal Informationt< http://www5.cao.go.jp/seikatsu/kojin/foreign/act.pdf> (2003) and do not pass any of your personal information to third parties. For further information on our privacy notice, please Click Here.
Comments and Suggestions
We welcome any comments and suggestions about our products and services. Please email with any feedback so we can monitor and improve the services and content offered on our website.
Contact Us
All e-mail messages are treated as priority. We will reply to your enquiry within two working days. You are also welcome to contact us by telephone on 81 (3) 6438-9410 from 10AM - 6PM (JPN). There is an answering machine service at all other times.
