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We accept EMS(Japan Post Express Mail Service) only.
After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
We ship all of our orders using EMS(Japan Post Express Mail Service). When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this reference number you can check the current status of your shipment on the EMS website at www.post.japanpost.jp/int/ems/index_en.html. Alternatively, you can email us and we will track the order on your behalf.
Please note that the delivery status for items sent by EMS can be tracked using the tracking number included in your “shipping confirmation" email. Please check your "shipping confirmation" email for your tracking number and instructions on how to track your item's delivery status.
In order to ensure the safe and speedy delivery of your order, we limit our shipping method to International Express Mail Service. EMS is known as the cheapest, most trustworthy and popular governmental service in Japan.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. However, due to stock conditions or the circumstances of our suppliers, some item(s) may take longer to dispatch. After we confirm payments, orders are shipped by EMS, our partner carrier, from 9AM - 5PM, Monday to Friday and will require a signature upon receipt. You will receive a “shipping confirmation” email from us notifying you that your order has been dispatched. Please be forewarned. Delivery by EMS normally takes between 5 - 7 days. However, in some countries extra time may be required for customs purposes. As we are unable to redirect orders once your items have been dispatched, please ensure you provide a suitable shipping address for the specified delivery times.
Please note that your order will only be shipped once payment and delivery details have been approved.
EMS shipping costs depends on weight. For information on our shipping rates, please visit the Shipping Rates Page.
Minimum delivery charges are 900YEN for an Asian delivery address. We insure each purchase during the time it is in transit until it is delivered to you. When we dispatch your order for delivery you will receive a tracking number which can be used on the EMS website www.post.japanpost.jp/english/index.html by email. Alternatively, you can email us and we will track the order on your behalf or email you with further advice.
Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock.
Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.