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Please make sure to contact us before you return an item(s). We regret that we cannot accept returns, refund the purchase price, or send a replacement item(s) without prior notification.
We accept returns within 14 days of our dispatch date and before you return something you must notify us within 48 hours of receiving an item(s) and obtain a Return Authorization Reference number. However, we cannot accept a return in the following circumstances:
1) The item(s) has been used, even if only once
2) The item(s)'s box or packaging is missing
3) The item(s) has been altered or cleaned by the customer
4) The item(s) has been damaged or soiled by the customer
5) The tags have been removed from the item(s)
6) An item(s) we determine cannot be reused as its shape was altered when it was tried-on or during trial-use, or because item(s) have absorbed the smell of something (such as perfume)
7) The item(s) has been altered/customized
8) Only one item(s) among multiple item(s) sold as a set
Also, please note that the refund method will depend on the payment method at the time of purchase.
1. Frequent references described below.
2. When the customer wishes to return all item(s) purchased in an order.
3. Details of the payment of delivery charges for returned item(s) are described below.
4. Return Process
5. Refund methods
6. Regarding the treatment of item(s) damaged in transit
1. Frequent references described below.
Q: I ordered a T-shirt and a sweater. Can I return just the sweater?
A: We accept returns of one or more items from an order consisting of multiple purchases, as long as it is within 14 days of our dispatch date. Please contact us via the website.
Q: I ordered a T-shirt. Can I exchange it for a sweater?
A: If you wish to exchange an item(s) for a different item, please order the desired item(s) after returning the unwanted product.
Q: I would like my canceled order to be refunded to my credit card. How long will this take?
A: Refunds made to credit cards are generally received in the month following payment. However, depending on the billing period, this process can take as long as 2 months.
2. When the customer wishes to return all item(s) purchased in an order.
・Please notify us via the website below if you wish to return your items. We will send you an email advising you on how to return the products.
・Website for enquiries
・We cannot accept returned items without prior notification.
・We cannot give a refund or send a replacement for returned items without prior notification.
3. Details of the payment of delivery charges for returned item(s) are described below.
When we bear responsibility for delivery charges
We will pay the delivery charges for returning a damaged item(s) or when the wrong product was sent. In these instances, delivery charges paid by the customer will be refunded to the credit card used for purchase, through PayPal.
*Please refer to our page Regarding the treatment of item(s) damaged in transit for information on our policy concerning items damaged during transit.
When the customer bears responsibility for delivery charges
The customer must pay delivery charges for an unwanted item(s), or if a different size or color is requested.
1) Please notify us via the website below if you wish to return your items then, you will obtain a Return Authorization Reference number
by Mail From.
2) Please print-out and complete the Item(s) Return Form with a Return Authorization Reference number and post it together with the returned item(s).
Item(s) Return Form (pdf/53kb)
3) Please write in large letters "Return Cargo" on the outside of the returned-item(s) parcel.
4) Please only use the International Express Mail Service (EMS) offered by your local postal service when returning unwanted item(s). We cannot accept returns by any other method.
5) We will start the refund procedure once we receive the returned item(s).
・Please be aware that the amount returned may be more or less than the purchase price due to fluctuations in currency exchange rates.
・The customer is unable to request that we pay the difference in the event exchange rate fluctuations result in the amount returned being less than the purchase price.
6) Depending on the payment method at the time of purchase, the customer will be refunded in the following ways.
5. Refund methods
・The refund method depends on the payment method at the time of purchase.
・Please be aware that the amount returned may be more or less than the purchase price due to fluctuations in currency exchange rates.
・The customer is unable to request that we pay the difference in the event exchange rate fluctuations result in the amount returned being less than the purchase price.
・The options are as follows.
＜1＞ For payments by PayPal
・The purchase price is refunded via PayPal
6. Regarding the treatment of item(s) damaged in transit
・Please contact us within 48 hours of receiving an item(s) if you discover it is damaged upon opening the package.
・Please also refer to one of the following Websites for information on the Express Mail Service (EMS) insurance program for items damaged in transit.
Information on the EMS insurance program
1) How to use the EMS insurance program
・Please take the item(s) and all accompanying packaging and wrapping to the post office or delivery office that delivered it and request a damage report.
・Once you have the damage report, please notify us of the name of the post office or delivery office and the time and date the report was filed via the following website.
[ What is a damage report? ]
A damage report is a document required when claiming compensation for damage from Japan Post. Based on the report, Japan Post evaluates the extent of the damage caused during transit and conducts an investigation to determine whether compensation for the damage should be paid.
・After requesting an investigation by Japan Post and receiving acknowledgment that the damage to the item(s) occurred due to an accident in transit, we will check we have an identical product in stock and begin procedures to deliver the replacement item(s).
・Please dispose of the damaged item(s) after the replacement has been delivered. You do not need to return the damaged item(s).
・We will send you a 'Shipping confirmation' email to you once your replacement item(s) has been dispatched.
・If we cannot send you a replacement item(s) within 7 business days of your notification, we will start the process for a refund.
2) For customers wishing a refund for a damaged item(s)
・Once you have the damage report, please notify us of the name of the post office or delivery office and the time and date the report was filed via the following website.
・After requesting an investigation by Japan Post and receiving acknowledgment that the damage to the item(s) occurred due to an accident in transit, we will begin the refund procedure.
・We will send a 'refund completed' email to you once the refund procedure is finished.
・Please dispose of the damaged item(s) after the refund procedure has been completed. You do not need to return the damaged item.
For further enquiries please contact our customer care.